Call Quality Evaluation Analyst - Bilingual

Webrecruit Ltd
£17,000 Plus Benefits
17 Oct 2016
16 Nov 2016
Contract Type
Call Quality Evaluation Analyst - Bilingual
Exeter, Devon
£17,000 (rising to £17,594.46 after probation) Plus Pension, Free Parking, Eye Care Vouchers, Childcare Vouchers, Flu Jab, Social Committee with Internal & External Work Events, 28 Days' Holiday (including Bank Holidays) + 1 Extra Day's Leave For Every Year of Service, up to a maximum of 5 and your birthday day off if it falls on a working day!

Are you fluent in German, Swedish, Dutch, Hungarian, Greek or French? Do you have excellent communication skills, a strong work ethic and the desire to carve out an exciting career? If so, read on.

Our client, the world leader in call centre quality, is now seeking a number of bilingual Call Quality Evaluation Analysts to join their team on a full time basis. Part time hours will also be considered.

As a leader in their field, our client provides the ideal environment in which to develop your skill-set and realise your full potential. They offer an excellent benefits package, meaning you can tailor your role to suit your lifestyle.

Working on a project for a key client, as a Call Quality Evaluation Analyst, you will be responsible for analysing interactions between customers and their contact centre via the telephone and email.

You will provide feedback to staff on their adherence to policies and appropriate procedures used, enabling them to deliver an outstanding level of customer service. Navigating the company's software applications, you'll research appropriate resolutions, evaluate results and comment on reporting.

Additionally, you will ensure all project analysis is completed in a timely manner and in line with the project's requirements.

Interested? Whilst no experience is necessary, to be considered, you must be fluent in English and at least one of the following languages:

- German
- Swedish
- Dutch
- Hungarian
- Greek
- French

Adaptable and reliable, as a Call Quality Evaluation Analyst, you must have excellent communication skills, both written and verbal, as well as great attention to detail.

Ideally, you'll have experience of working within a call centre environment with KPIs, but this is by no means essential.

Full time hours are 9:00 - 17:30, Monday - Friday. Part time hours will also be considered.

To apply for the role of Call Quality Evaluation Analyst (Bilingual), please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Call Quality Evaluation Analyst, Bilingual, Languages, Entry Level Opportunity, German Speaking, Swedish Speaking, Dutch Speaking, Hungarian Speaking, Greek Speaking, French Speaking, Trainee Quality Analyst, Junior Call Centre Rep, Trainee Customer Service Representative, Trainee Contact Centre Rep, Trainee Call Quality Analyst.

Working hours: 9:00 - 17:30 - Monday to Friday