Smart Metering Problem Manager

£37,588 - £49,645
17 Oct 2016
16 Nov 2016
Contract Type
You will reduce the number of faults reported to the Fault Management Team by coordinating and managing investigation and resolution activities by SMOC teams, Business, IT and 3rd party organisations.

Based at Thatcham, the Fault Management Team manage all aspects of Smart meter installation which includes the timely resolution of faults relating to meters, installations and the supporting systems that have been escalated through our Field Support teams.

You will drive investigation into the root cause of faults, resulting in permanent resolution and a demonstrable reduction in reported faults within agreed time-frames. You will maintain a log for sharing knowledge with Business Stakeholders and front line staff. In addition you'll develop and publish management information and provide quality, detailed reports on a regular and ad-hoc basis to support management and team decision making. Mentoring and guiding less experienced members of the team will also be a feature of this role.

You should have a good working knowledge of the architecture of systems required to facilitate and support Smart Metering. You should possess a good understanding of SSE's Business areas, the energy industry and IT, gained from past experience and through social and professional networking.

Experience in asset firmware and working with 3rd party suppliers, undertaking complex investigations and resolutions would be advantageous.

Ideally qualified to ITIL Practitioner level, you should possess a proven ability to coordinate the efforts of multiple technical teams in a Problem investigation scenario. You should have excellent communication skills with the confidence to chair meetings, give presentations and engage at all levels. Furthermore, you should demonstrate excellent problem solving and resolution skills, be extremely well organised and have experience of working in a high pressure, multi-platform environment.

Closing date for applications is Friday 28 October 2016

If successful, you may be subject to a verification and vetting process which includes a basic criminal record check.