Portuguese Technical Agent

Wise Employment
£8 - 9 Per Hour £8.97 per
17 Oct 2016
16 Nov 2016
Contract Type
Wise Employment currently have a fantastic openings for a Portuguese speaking Technical Agent to join a well-established Electronics Company in Swindon to assist Portuguese customers with any type of service query varying from technical support to pre sales enquiries.

This is an ongoing temporary assignment with the possibility of going permanent for the right Candidate. You will be working Monday-Friday 9am-5pm and must be prepared to undertake the occasional overtime hours.

You main duties will include:

- Registering customers by obtaining customer details and product details
- Checking and updating customer and product details for customer calling
- Troubleshooting to determine hardware, software or user error
- Take issue through to a final conclusion on a wide range of products varying from PC/NBs to Televisions/Microwaves
- Provide customers with accurate instructions throughout the duration of the call
- Ensure accessibility levels are achieved daily by maintain and exceeding AHT by managing the call using direct questioning and maintain overall control on the call at all times
- Liaise with internal and external departments when needed in order to resolve customer queries such as repair chases, sales and information requests
- Dealing with any administration tasks assigned such as email requests, returns labels, repair updates and call back requests

Skills required:

- Ideally will have a knowledge of technical equipment
- Excellent data entry accuracy
- General knowledge of popular software and packages
- Ability to control and calm situations through to conclusion
- Excellent customer service skills and telephone manner
- Fluent in Portuguese and English

If this sounds of interest and is something your skills set can adhere to, give Alex a call today!