Dispatcher (FTC until Mar 17)

£14500 per annum, Benefits: Benefits
17 Oct 2016
16 Nov 2016
Contract Type
Otis Elevator Company is the world`s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Otis is a part of UTC Building & Industrial Systems, the world`s largest provider of building technologies. Headquartered in Farmington, Connecticut, USA, Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.35 million lifts and escalators worldwide.

We are currently recruiting for a dispatcher to join our busy service centre based in Leicester. Although this is a Fixed Term Contract until March 2017, it would also be an excellent opportunity for the right individual to showcase their ability to the business for other future permanent roles.

As a Dispatcher you will have excellent administration and customer service experience. You will be responsible for liasing closely with our engineers and customers ensuring that KPIs are met and that all customers receive excellent service delivery and are regularly updated with the estimated time of arrival of an engineer.

To be successful in this busy service centre, you will be able to prioritise your workload ensuring that relevant personnel are notified in a timely fashion of any urgent calls. You will also have strong administration skills so as to ensure that all relevant customer information is accurately recorded in the appropriate system.

We welcome applications from, dispatchers, administrators, senior administrators, customer service agents and customer service representatives.

We are committed to the continuing development of every employee; therefore we encourage and strongly support career progression, with opportunities for promotion within our organisation and throughout the wider UTC global group.

Otis is an Equal Opportunity Employer.
Please note that due to the high volume of responses that we receive for opportunities across the UK, we are unfortunately no longer able to respond to each application directly or to provide further individual feedback. We will however contact you should we select you to attend an interview. Should you not receive a reply from us within 4 weeks, please assume that your application on this occasion has proved unsuccessful.