Customer Service Advisor - British Gas

Capita Customer Management
£15330 - £15954 pa + Benefits
18 Oct 2016
16 Nov 2016
Contract Type
At Capita Customer Management we work for some of the best-known brands in the country, like car makers, tech companies and mobile phone networks. Right now we're looking for people to take Customer Service calls on behalf of British Gas at our Arlington Business Centre site in Leeds.

In this full time role, you will need to be available to work a 40 hour week within our opening hours which are 8AM - 8PM Monday to Friday and 8AM - 6PM Saturday with no Sunday working. The role is currently paying £15,330 per annum and rises to £15,954 after probation.

About the client

British Gas is one of the UK's largest energy suppliers and serves around twelve million homes in the UK. In this role, you'll be handling a wide range of customer enquiries from British Gas customers. There's lots of variety - and because the enquiries aren't always straightforward, you can expect plenty of challenge too. There is always something exciting happening within the British Gas community, from nationwide competitions to team incentives. This will help you grow into the perfect Brand Ambassador for British Gas - an adviser who leaves every customer with a positive impression of British Gas.

Not only will you be working for a well-known brand; this isn't your average call centre environment! Due to the small size of this office, there is a great feeling that you are part of a team. There is also the recently structured development programme that will support our employees in whichever direction they wish to go in the future.

Furthermore, the employees will be responsible for scoping out future customer journeys that could potentially be introduced across the entire British Gas estate.

About the role

Here's a role where you can really hit the ground running in an exciting atmosphere; we are looking for dynamic, flexible and self-motivated candidates who are comfortable within a fast paced environment. In this role, you will provide excellent customer service whilst demonstrating great empathy and understanding with our customers. Further to this, you will provide customer insight back into the business around ways in which the overall customer experience can be improved. This role is largely linked to managing customer complaints effectively, thoroughly and compliantly.

About you

The successful candidate will be:

* Open to trying different or new approaches
* Adaptable to change
* Able to work to changing targets
* Able to use own initiative to come up with solutions
* Passionate for wanting to do the right thing for the customer
* Confident in talking to both senior management and/or the client about our processes and procedures and being proactive in suggesting new ways of working

You'll need a confident, friendly telephone manner and a willingness to help solve your customers' problems. You don't have to have experience, we'll give you all the training you need, and the range of work we do means there's lots of opportunity for ambitious people to progress.

Great benefits and location

In this full time role, you'll get a minimum of 22 days' holiday a year as well as fantastic benefits including free parking and a whole range of discounts at high-street shops.

Our Arlington Business Centre (ABC) site is within easy reach of Leeds, Bradford and Wakefield and located opposite the White Rose Shopping Centre. We offer free onsite parking along with a free shuttle bus service to and from Leeds City Centre train station.

If you want to join a business with a bright future, click to apply and leave us your details. We'll let you know as soon as we receive your application, and we'll be back in touch soon after that to arrange an interview.

Make the Smart CallApply today!