Parts ordering executive

Barclay Meade
£24.31 p hour
18 Oct 2016
16 Nov 2016
Contract Type
My client is a leading Automotive OEM based in Chichester and they are currently seeking a contract Parts Ordering Executive for initially 6 months. This contract opportunity is paying £18 p/h.

A leading automotive company are seeking a contract Parts Ordering Executive to join their team for initially 6 months. This contract is based in Chichester and is paying up to £18p/h.

Key responsibilities for the Parts Ordering Executive;

- The Parts Ordering Executive team are the central point of contact for the global dealer network for all parts orders and order related matters.
- The core function of the Parts Ordering team is to ensure that all dealer orders, queries and credits are processes accurately and efficiently to support dealers in delivering an industry leading service to fulfill brand expectations of effortless ownership experience.
- Process Regional Daily orders by reviewing and prioritising of all orders received, ensuring all order information is up to date and that all orders leave on time for relevant pickups.
- Monitor and follow up on all backorders, regularly communicate all open order information (including ETA's) to Dealers, Regional teams, and Material Planning team. Ensuring the global dealer network is fully informed of their order status, as well as systems content is accurate and up to date.
- Coordinate and communicates with the relevant warehouses, ensuring all available orders are dispatched in order of priority and from the most efficient location. Maintain data integrity in all processing systems to allow for dispatch to be processed seamlessly.
- Own the entire credit process for the region of responsibility - Process, coordinate and report on all credit requests. Ensuring dealer credits are fully reviewed; appropriate credits are paid in a timely manner to support dealer cash flow. Causes for claim are reported and monitored so that corrective measures can be implemented mitigating re-occurrence.
- Own the entire returns process for the region of responsibility - Process, coordinate and report on all returns to stock, ensuring inventory accuracy and subsequent credit to dealers.
- Assisting dealers by providing correct advice and information and maintaining a good professional relationship through the answering of all incoming calls to the Parts Hotline and emails thereby guaranteeing ultimate customer satisfaction.
- Review and process all Parts PuMA enquiries (technical enquiry database). The Parts Ordering executive is the 1st level technical support, ensuring target response times are maintained and all enquiries are answered fully.
- Taking ownership of the Dealer Master Data in SAP - Setting up and maintaining all dealer information, including contact and address details, ensuring data integrity so that all communication and data transfers are present and correct in all relevant systems.
- Responsible for maintaining and publishing process documentation for both internal and external users.

Duration: 6 month

Rate: £18 p/h

Location: Chichester

Key requirements for the Parts Ordering Executive:

- Experience in a mechanical role or automotive sales will be relevant

- The Parts Ordering Executive will take ownership of 1 of the 3 specialist processes - Credit process, Returns process or PuMA process - lead the overall reporting functionality as well as any IT or process changes required as part of the efficiency and effectiveness drive.

Qualifications & Skills
At least 3 years relevant experience in a similar field required.
Knowledge and/or operational experience of the spare parts business.
Detailed experience and in-depth knowledge of parts ordering processes.
Strong general IT skills, including BMW Group systems (EPC / ETK), MS Office & SAP
Ability to react on changing market demands.
Excellent communication skills with ability to assert oneself (ability to communicate to different cultures with sensitivity and respect).
Analytical, logical, self motivated and passionate individual.
Awareness of global consumer laws which impact on customer exchange and buy-backs.
A strong customer centric approach to prioritization.
An ability to manage the broad range of requirements for all process partners within the business (customer, dealer, warehouse and Material Planning).