Customer Experience Administrator -VWG

Capita Customer Management
£17k - £20k pa + Benefits
18 Oct 2016
16 Nov 2016
Contract Type
At Capita Customer Management we work for some of the best-known brands in the country, like car makers, tech companies and mobile phone networks. Right now we're looking for people to take Customer Service calls on behalf of Scottish Power at our Preston Brook site.

The current start date for this role is 21/11/2016. You will need to be available and fully flexible to work a 37.5 hour week within our opening hours, which are 8am and 10pm Monday to Friday, 8am to 6pm Saturday with no Sunday working. This role is offering £15,585 per annum with an additional bonus of up to £1600 per annum based on reaching targets.

About you

This role will include managing a high volume of incoming customer queries relating to gas and electric billing queries, inputting and amending customer payment/personal details, providing information on the most competitive tariffs depending on the customer requirements. You will need to have enthusiasm, resilience and a professional customer service approach at all times.

You'll need a confident, friendly telephone manner and a willingness to help solve your customers' problems. We'll give you all the training you need, and the range of work we do means there's lots of opportunity for ambitious people to progress.

Great benefits and location

In this full time role, you'll get a minimum of 22 days' holiday a year, as well as fantastic benefits including a whole range of discounts at high-street shops. Employees can benefit from a large on-site restaurant, retail shop and can also relax in 'The Den' - a chill out room with comfy chairs, TV's, Xbox 360 and Kinect.

Our Preston Brook site can be located just five minutes from Junction 11 on the M56. Preston Brook is a purpose built contact centre with a capacity of 1500 seats. It offers employees a free large car park, free bus and car share scheme.

If you want to join a business with a bright future, click to apply and leave us your details. We'll let you know as soon as we receive your application, and we'll be back in touch soon after that to arrange an interview.

Make the Smart CallApply today!