Customer Service Advisor - Glasgow

£15330 pa
18 Oct 2016
16 Nov 2016
Contract Type
The role

As a Customer Service Advisor you'll be the first point of telephone contact for our customers, and that will involve a lot more than just answering questions. What we're really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. In return, you can expect a first-class training programme, and a clearly defined career development path, through our advisor progression scheme. If you're willing to work hard, we're ready to help you progress.

At Santander we're aiming to make everything simpler. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice. So there's never been a better time to join us at our bright, modern office on St Vincent Street, Glasgow.

As a Customer Service Advisor your skills and qualifications will include:

- The natural ability to treat each customer as an individual and deliver a tailored response
- Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes
- The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
- A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
- Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment

Rewarding You

Starting salary is £15,330 + OTE £1,200 bonus

- Pension
- 25 days holiday plus bank holidays
- Product, Retail and High Street discounts
- Shift allowance for late working after 9pm

We weren't voted one of the Sunday Times '25 Best Big Companies to Work For' for nothing - we've got a rewards package that's simple, personal and fair. In addition to your pay and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

We welcome applications from all sections of the community. Our Women in Business network provides women with valuable development tools. We're creating a better balance of women in management positions, and empowering everyone to fulfil their true career potential.

Working hours:

We're recruiting full-time roles at 35 hours per week. That means you'll work five seven-hour rotational shifts, between 7.00 am and 11.00 pm, Monday to Sunday, changing to 7.00 am to 9.00 pm from the 1st January.


You'll be working in the vibrant centre of Glasgow within walking distance from both main train stations and bus station. With an onsite restaurant, Santander Branch, main shops, and childcare options nearby, there's something for everyone.

Why Santander?

With over 150 years of experience, we've built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers our aim is to become the best bank in the UK, and we know we can't make it happen without our people. That's why we promote an environment where everyone counts. With us, you'll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we'll grow along with you.

We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we support you to make a difference in your local community with volunteering and fundraising schemes.

Time to apply:

If this sounds like a role you're interested in then please apply on the link below.