MI Analyst

£30000 - £35000/annum + bonus
18 Oct 2016
17 Nov 2016
Contract Type
Our client, a leading financial services company, based in Maidenhead, are hiring for an MI Analyst to support senior stakeholders understanding the overall performance of the operations business.


* Ensure a central inventory of MI is held which is challenged and reviewed regularly
* Extract accurate and timely MI from various sources including loan management systems, telephony systems and the central BI reporting cubes
* Produce regular MI reports and dashboards that will aid business improvement
* Present MI in a simple and straightforward way, using relevant available tools to promote good decision-making
* Undertake regular trend analysis and data interrogation, making recommendations to drive improvement across the business
* Testing reports and information to ensure reliability and accuracy
* Act as a interface between Operations and the centralised BI team.
* Proactively manage key stakeholders, ensuring operational needs are exceeded
* Act as a liaison point between Operations and the central BI Reporting teams ensuring overall solutions are delivered to time


* Extensive experience as an MI Analyst/Insights in a multi-channel call/contact centre or back office environment
* Microsoft Access, Excel, VBA and PowerPoint to an advanced level
* Proven knowledge of MS SQL
* Ability to work under pressure and to challenging deadlines
* Proven experience of operating in a complex environment with internal and external stakeholders
* Excellent communicator both orally and in writing
* Exceptional problem solving skills

This is a full time, permanent position working from Monday-Friday, 9am-5.30pm.

Our client offers an excellent remuneration, bonus and benefits package in addition to excellent career progression and development opportunities.

Please apply on line to be considered