Customer Collections Advisor

Bournemouth, Dorset
£15000 - £17333/annum
18 Oct 2016
17 Nov 2016
Contract Type
Being the best and being known as the best”. This is what our clients Collections & Recoveries department is all about. They are committed to rewarding performance and promoting the best. This is why upon a successfully completed 6 month probation, you will be rewarded with an automatic promotion and a salary increase just short of £2,000.
And it doesn’t end there. You will have further promotion opportunities to the next job level as you develop your knowledge and experience demonstrating that you indeed are “one of the best” amongst your peers.
So, with hard work, dedication, the right attitude and performance, you see there is a career and reward structure in place to facilitate your progression.

The role

You’ll be speaking with our members who have payment arrears, to understand their financial circumstances and recommend effective repayment plans to make sure their finances stay on track whilst managing their expectations throughout. Unlike some call centres, we’re not driven by scripts or standard calls. You’ll take ownership and responsibility to collect late payments, make decisions and respond to members’ queries whilst following regulations, providing accurate and suitable advice and always treating them fairly.
You will respond to members personal circumstances with empathy in a confident, articulate and enthusiastic manner as well as ensuring efficient and accurate member records are maintained, enabling you to exceed both your own goals and our member’s expectations.
• £15,000 starting salary rising to £17,333 after successful completion of the probation period (normally 6 months)
• Generous annual incentive scheme
• Full Time (35 hours per week), working varied shifts between 8.00am to 8.00pm plus Saturdays 9am 5pm on a rota basis with time back in lieu (approximately 1 Saturday per month)
Who we're looking for
As a minimum requirement you will:
• Enjoy a challenge
• Be solution focused
• Have the drive and determination to achieve the very best for your customers who you’ll work with and build relationships with on a daily basis.
• Be able to identify and offer practical solutions and use your communication skills to discuss these confidently and enthusiastically with your customer.
• Be a committed individual who has worked in a customer focused environment who wants to make a difference to both your customer & the business.
• Be customer driven with a genuine passion for delivering a fantastic customer experience.
• Have a good degree of empathy and excellent people skills with a natural curiosity to help you quickly understand members’ problems and potential solutions.
• Have strong PC skills as you'll need to move around systems quickly and efficiently whilst speaking to your customers.
This is a fantastic opportunity to join one of the UK’s leading companies and progress your career within a large organisation