Customer Service Advisor

Eastbourne, East Sussex
18 Oct 2016
17 Nov 2016
Contract Type
Our client is seeking an experienced Customer Service Advisor to join their expanding team.

Key areas of responsibility:
• Customer focus at all times
• Offers personalised service
• Looks into ways to accommodate the customer’s needs
• Shows flexibility
• Able to read the demographics and adapt the service accordingly
• Accountable for the company Customer Service results and Overall Performance

The Customer Service Advisor is an enthusiastic and well organised character who will make the Customer experience seamless, understanding their needs and adapting the service accordingly. The Customer Service Advisor has natural flair when it comes to Customer Service and should be able to take the right decision depending on the situation. The Customer Service Advisor will respond to all enquiries from our customers, ensuring they consistently receive the correct information; as part of their duties, the Customer Service Advisor will coordinate bookings and installations with the Field team, guaranteeing all jobs are booked and completed in a timely manner.
The Customer Service Advisor has a high sense of exigency, always pushing the barrier in order to achieve excellent Customer Service;they will work with vulnerable customers (or their families), customers with special needs (or their families) and local authorities; therefore the Customer Service Advisor will be required to understand and apply multi agency Safeguarding policies.The Customer Service Advisor should be customer focused, able to prioritise their daily duties according to the business needs and be comfortable using different software. The Customer Service Advisor should have a can-do attitude and show flexibility at all times.

Person specification for the position
• At least 2 years experience within a customer focused organisation
Expereince in the health or social sector would be an advantage
• Natural Customer Service skills
• Excellent interpersonal and communication skills, both verbal and written
• Excellent telephone manner
• Complaint handling and problem solving experience
• Computer literate
Word, Excel and Outlook is a minimum requirement
• Ability to use initiative and work in a policy frame work

This role will require a DBS to be carried out by the company.

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel