Temporary Customer Service Representative

Maldon, Essex
18 Oct 2016
17 Nov 2016
Contract Type
Large manufacturing firm based in Essex are currently looking to recruit an experienced Customer Service Representative to join their team on a temporary basis.

Purpose of the Job:

The Customer Care representative will work closely with sales management, inside and outside sales to provide excellence in customer care; including problem resolution, account relationship & development and technical support

Key Responsibilities (Essential Job Functions):The successful individual will be responsible for supporting the following objectives:

Receive and process customer calls, inquires and requests from start to finish in a positive, efficient & professional manor.
Provide complete problem resolution for issues received through the call centre.
Educate customers about features and benefits of product in order to improve brand loyalty and up-sell opportunities.
Develop professional relationships to determine customer’s needs, expectations, limitations and requirements for the purpose of providing customer satisfaction, customer loyalty and customer growth.
Manage time effectively to support and meet the goals of the entire Inside Sales, Customer Care and Sales Administration teams.
Proactively contact customers with order resolution, current shipping information and corrective action on late or problematic orders.
Actively participate in all necessary training development programs.
Act as liaison on behalf of the customer and company to resolve problems both internally and externally.
Understand and adhere to corporate policies & procedures.
Present a professional image at all times to customers, vendors, and other departments.
Participate in special projects and/or provide support to project teams regarding improvements or changes to existing programs or implementation of new programs.
Proactively provide and communicate process & system improvement needs.
Ensure the accurate and timely processing of account order to cash activities.
Actively communicate and work with the entire team to ensure a cohesive and productive environment.
Identifies and accurately evaluates both operating & customer requirements to get to the root of the problem.
Understand and follow Quality Management System
Other Duties that are reasonably associated with the above essential functions of the job
Experience & Education:


2 to 5 years’ experience working in a customer service or an administrative support role with increasing responsibilities
Demonstrable knowledge of customer service principles and best practice
Skills and knowledge of multiple software and business data systems

Career background in sales and project management
Experience of working within a manufacturing or production environment would be advantageous to this role
Key Competencies:

Multi-tasking; able to manage multiple projects
Understands customer expectations
Integrates customer service in company culture
Works to meet defined goals & objectives
Understands and accepts change
Builds & maintains organizational relationships across functions
Detail oriented
Able to adapt in a fast pace environment
Able to comprehend overall business objectives for the entire company
Strong written and oral communication
Salary is 17K per annum