Customer Support Executive

Tadworth, Surrey
£24000 - £27000/annum
18 Oct 2016
17 Nov 2016
Contract Type
Customer Support Executive
Salary: £24,000 - £27,000 DOE
Location: Tadworth

Lloyd Recruitment Services are seeking someone to become a member of the Customer Support Exec team and working with a wide range of stakeholders accountable for corporate action communications in Personal Investing. Your primary role is to support this team by managing and maintaining corporate action deliverables as required. In addition, you will also be required to support the team in updating marketing campaign pages on our website on a regular basis.

Key Duties:
• Creating and trafficking of corporate action marketing communications within the UK Personal Investing Marketing team.
• Representing our department in all meetings relating to corporate actions.
• Managing the production process with compliance - demonstrating an understanding of the promotions checklist, legal and external production suppliers
• Ensuring work is produced both on time and to budget
• Working with the web team to ensure any outbound communications relating to corporate action are reflected on the website and there is a complete customer journey e.g. vanity URL and corporate action pages in place to support the corporate actions.
• Working closely with Product Development; Operations; Fund data management, Propositions and the Phones teams to ensure the information in our communication is accurate and timely.

Experience required:
• Ideally a graduate
• An interest or knowledge of the investment management or wider financial services industry.
• Good eye for detail in the accurate production of materials.
• Excellent communication skills and a good writer.
• Good influencing & communication skills to forge effective relationships with key stakeholders.
• Analytical and process orientated
• Enthusiasm and resilience to pressure.
• Resourceful, a quick learner and demonstrates initiative.
• Will be a team player.

Due to the high level of applications received by Lloyd Recruitment Services Ltd, we are unfortunately only able to contact shortlisted applicants