Part Time Customer Care Advisor

Burnley, Lancashire
£15000 - £16500/annum Pro Rata
18 Oct 2016
17 Nov 2016
Contract Type
Our client is an independent, family owned supplier and distributor.

They have recently relocated to newly refurbished offices with a significantly larger warehouse space. Due to the demand of their popular brand they are expanding and now require a part time Customer Care Advisor to join their already successful Customer Service Team. The hours of work will be 1.30pm - 5.30pm Monday - Thursday and 1.30pm - 5.00pm on Fridays.

Job specification:

• Process all customer orders
• Upsell additional products to the customer
• Present new products to customers on a regular basis
• Work to a strict call schedule, contacting customers weekly to take new orders
• Dealing with all customer queries
• Processing credits and returns

Person Specification

• Experience of working in a fast paced telesales office environment
• Previous experience in customer service and customer account management
• The ability to work concisely under pressure
• Ability to juggle administration tasks with telephone and email queries
• Excellent Customer Service skills
• Good telephone manner
• Experienced in using Microsoft Word, Excel & Outlook
• Natural problem solving skills
• Excellent oral & written communication skills
• Enthusiastic and driven work ethic

If you have the above skills and experience, please apply today