Renault Customer Case Managers

Maple Cross, Hertfordshire
18 Oct 2016
17 Nov 2016
Contract Type
Our client has stunning products and a stunning service offering.
Can you deliver a stunning customer experience?

Renault Nissan Consulting are seeking individuals with the outstanding customer service skills required to represent the Renault brand who consider customer service excellence as a core value of their business.

Customer support managers require a warm, empathetic style of communication as well as the commercial acumen to investigate and resolve customer issues in a timely and cost effective manner for the customer and the business.

The environment is fast paced and you will be required to own your customer's experience from initial call to resolution.

You will need:

* Strong investigation skills
* To be solutions orientated
* Motivated to deliver beyond expectations
* Commercially aware to understand the impacts of problems on the business
* Customer focussed to understand impacts of issues on your individual customer

* Possess at least C grades in both Maths and English GCSE or equivalent
* Experienced in delivering a high standard of customer service skills preferably with a high value or high service product
* Strong verbal and written communication skills
* Planning and organising skills to manage a caseload
* Good relationship building skills to liaise with all parties customer, colleagues and third parties.
* Have a good standard of numeracy to calculate goodwill gestures where applicable

* Potential for additional bonus incentives for achieving performance indicators
* Work based pension
* Monday to Friday 09:00 to 18:00 operation
* Onsite Restaurant and Parking