Help Desk/Sales Office Customer Liaison Co-ordinator

£15000 - £18000/annum £15,000 -£18K (inc bonus)
18 Oct 2016
17 Nov 2016
Contract Type
Thatcham Based, Salary £15000- £18000 including Attendance Bonus

Working within a vibrant open plan sales office you will
manage the calls coming in from our existing customers
and our National Network of Field Engineers. This is a
varied role where no two days are the same, therefore
the ability to keep focussed and manage whatever comes
your way with a smile is essential! The business is well
established and rapidly expanding offering development
and promotion prospects with a variety of training
options and career paths open for the ambitious.
The key aspects of the job are.....

* First point of contact for customers and engineers
* Answering the telephone in a professional manner.
* Dealing with customer call outs and enquiries,
taking ownership of any issues and seeing them through
to resolution.* Building relationships with Clients
.* Pricing works for engineers* Allocating engineers
call outs via Servicenet to their PDA Systems
.* To ensure that all work allocated to your team is
fully completed within the allotted time frame
* Updating the Goldmine database with call information.

You will need to have experience of working in a busy sales
office with good telephone and admin skills including word
& excel.
If you are looking for something which will stimulate you, keep you
busy and lots of fun and see yourself as a
confident person with an outgoing nature able to maintain
a high level of accuracy whilst encouraging others to do
the same .. then this could be the ideal move for you.

To apply please forward your CV along with a paragraph
or two on why you feel this is the job for you and why you
feel you are the ideal candidate for the role