Customer Service / Enquiries Advisor - Weekends Only

Chelmsford, Essex
£9 - £10/hour
18 Oct 2016
17 Nov 2016
Contract Type
Customer Services/Enquiries Advisor - Weekends Only
Working 10am - 4pm Saturday and Sunday

On behalf of a leading service provider, the role will involve answering and responding to 'incoming' enquiries, both by email and phone on a public service provision.

Full training will be given on all aspects of the sector, technical nature and potential requirements by the public.


• Answer incoming telephone calls, email and correspondence in a timely and efficient manner to answer any issues and making judgments on individual cases as required.

• Where required you will provide written responses to enquiries from the public on a range of topics, enlisting support from elsewhere in the organisation and conducting research where required in order to appropriately answer and provide accurate responses that satisfy the public's requirement for information.

• Input onto internal database, details of all communications to ensure activity can be tracked and dealt with in a timely manner.

• Support engagement team with events planning on an ad hoc basis, helping to ensure that the event programme meets the needs of the public.

• Suggest process and procedural improvements to increase the effectiveness of the helpdesk.


• Proven track record of handling customer or client enquiries informatively and have the ability to handle concerns/complaints from the public should they arise.

• Excellent written skills.

• Proven ability to perform within a team environment. Prior customer service skills.

• IT Literacy