Customer Service Advisor

Dundee, Dundee City
£18294 - £20327/annum
18 Oct 2016
17 Nov 2016
Contract Type
Customer Service Advisor (Connections)

Using the power of communications
Making a better world, together
Every day millions of our customers connect, play, watch, learn, and live their lives using our products and services. Investing in our customers’ experience is important to us – and that’s where you come in. Join our community dedicated to making a difference in the world.
The Customer Care team are the voice of BT. We’re the ones people turn to, online or on the phone. They bring our services to life, whether it’s superfast fibre broadband, TV or our latest HD Sport Channels.
We’re looking for people to play an important part in positively impacting our customer experience. Do you have a natural flair for conversation with equally impressive listening skills? If you do, joining BT as a Customer Advisor could be the perfect opportunity for you.
Getting customers connected is what it’s all about. Whether that’s answering customers questions about their order, or solving problems if things don’t run smoothly. We work with our customers to make sure they get their new services up and running as quickly as we can and sort out problems in one discussion to make sure our customers are happy. So happy they’re ready to recommend us to friends and family.
You’ll ideally have experience in customer service and/or a natural enthusiasm for customer service and confidence when speaking to customers. You’ll also be great at problem solving, leaving the customer happy each and every time.
In return, we’ll offer you a permanent position starting on a salary of £18,294 (plus 10% on target bonus), rising to £20,327 after nine months. There are excellent benefits, such as 22 days paid annual leave upon entry – increasing on length of service – up to 30 days after 18 years’ service, a contributory pension scheme and share save scheme, free BT Broadband and discounts on BT products such as BT Mobile.
Our investment in you is also important to us. You’ll undergo top-notch training and support throughout your time at BT. There is lots of opportunity to develop a long and rewarding career with us, and we’re committed to helping you achieve this.
Our offices are open from 8am to 9pm Monday to Friday; 8am to 8pm on Saturday; and 9am to 6pm on Sunday. You’ll cover a variety of shifts between these hours, including evenings and weekends. So you’ll be needed for the majority of the time between those hours.
That said, we can offer you choices that may suit you better. Such as nine day fortnights for full timers and for part time working there’s three or four day weeks. Everyone does some evening and weekend work and when you’re training you’ll need to be in full time.

Why you should join us
You’ll be part of this endeavour. Joining a community of people dedicated to our purpose – using the power of communications to make a better world.
Being a Customer Service Advisor is deeply rewarding as you’ll be helping someone each and every day. If you’re interested in this role then we’d love to hear from you. You can apply right here