Concierge Service Specialist German speaking

Redhill, Surrey
£18000 - £20000/annum £23,000 + Shift + Allowance
18 Oct 2016
17 Nov 2016
Contract Type
Concierge Service Specialist- German/English Speaking
Redhill, Surrey

Salary £18-23,000 + + Shift Allowance + Development Opportunities + Generous Range of Benefits + Yearly performance Bonus up to 10%

Training: will be 4 weeks in Peterborough (Accomodation Paid)

Working 4 days ON 4 days OFF

Day shifts 7-30-8pm/9-9.30pm/10.30-11pm + £500 Language Allowance (these are 10 hours shifts with 1 hour unpaid for lunch) 10% Shift allowance + Yearly Bonus

Night Shifts 9pm-8am + £500 Language Allowance 25% Shift Allowance + Yearly Bonus

The Candidate

We are looking for German / English speaking concierge service specialists who have an incredible passion and drive for perfection.

German Speaking

Job purpose

 A successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight
 As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions.

Dimensions and operating environment

AXA Travel Insurance is part of the AXA Assistance Group, an international network providing services for corporate and individual clients. The AXA Assistance Group has a presence in over 30 countries covering five continents, with a workforce in excess of 2500.

AXA Travel Insurance itself currently has approximately 250 employees based mainly in the UK, with a small finance office in Ireland.


 Answering incoming calls in either German & English
 Managing incoming requests from VIP clients in a timely manner
 Ensuring quality service is delivered and targets are met
 Share knowledge on travel destinations, special interests, events and suppliers
 Recording accurate customer records
 Providing assistance and advice to customers whilst they are abroad

Standard elements for all employees including managers and directors:

You are required to adhere at all times to all and any regulatory requirements that apply to AXA Assistance UK.

In the course of your duties, you are required to always consider the needs of the customer and how best you can serve them, for example always having regard to our requirements to treat our customers fairly.

Person specification:
Essential Skills:

 Fluency in English & German to Native Level (C1/C2) - verbal and written communication

 Strong customer service skills

 Excellent telephone manner and interpersonal skills

 Excellent organisational and time management skills

 Proficient IT skills
 You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service