Customer Service Executive Swedish Speaking

£20000 - £21000/annum £21,000 + Excellent Benef
18 Oct 2016
17 Nov 2016
Contract Type
Customer Service Executive Swedish Speaking
£21,000 Excellent Benefits

To provide excellent service to a defined group of customers in terms of order management, deliveries, follow up of claims & returns through clear and concise communication, in line with policies (SLA’s) and procedures as defined in the Customer Service manual. Make use of available systems and technologies.

Ensuring that all orders are entered on to the system within given deadlines.

Highlight any problems/errors identified on customers’ orders and to ensure customer order details are validated prior to order entry, in terms of account identification, order type, sku detail, stock availability, customer requested date, pricing, discount and text fields.

To release orders according to allocation coverage, customer requested delivery date, customer’s shipment requirements and company target needs thereby highlighting any at risk orders such a credit held or orders unlikely to ship.

To deal promptly and efficiently with enquiries from both customers and sales force both verbally and in writing.

To build a close relationship with the assigned customer portfolio & st up regular phone calls to inform customers about new products, special actions, available stock with the aim of increasing sales

Handles issues in the best interest of both customer and company.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Responsible for compiling and generating reports as they relate to customers

To authorise returns of good, strictly following the company’s guidelines and rules, when needed.

You need to be commercially minded in order to identify opportunities for upselling when communicating with customers

To authorise sundry credit notes for commercial reasons (i.e. discount and price discrepancies, shortages and lost in transit) strictly following the company’s guidelines and rules.

To liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of account. In particular: to liaise with credit department to ensure that queries are resolved, with planning department to ensure full and in time coverage of orders, with warehouse to ensure that special handling is carried out correctly and that delivery time is respected., with logistics in respect of transport lead-times or claims

To deal with Key Accounts, where assigned to the job holder, in all Customer Service daily activities, being a contact point for enquiries from management and other departments.

To highlight any problems/errors regards all issues related to Key Accounts, informing all parties involved, chasing for feedback and supplying suggestions and solutions.

To keep direct contact with Key Accounts, promptly providing them with any needed information about their orders, shipments, warehouse closures, etc