Customer Service (Inbound)

Knutsford, Cheshire
£15000 - £16000/annum + incentives
18 Oct 2016
17 Nov 2016
Contract Type
Monday- Friday 9-5:30
Knutsford (Driver Essential)

Duties will include:
• Answering the telephones, diverting the calls as necessary
• Dealing with customer reservation requests and general campaign queries
• Contacting venues or other suppliers to check availability or make reservations
• Accurate data entry of information into the database
• Making return calls to customers to query details of a booking etc, providing an excellent service in the process
• Generating appropriate paperwork through the system and directing to customer as necessary
• Upselling additional extras to the customer where necessary
• Guiding customers through processes
• Data inputting
• Any adhoc duties for other departments as and when required, including but not limited to mail merges and fulfilment

Essential Requirements

Previous administration experience/background
Computer literate in MS Office (definitely Word, Excel & Access) at basic to intermediate level
Polite and professional telephone manner
Excellent customer service skills
Must have own car