Inbound Call Handler x 6 - TEMP

Redhill, Surrey
18 Oct 2016
17 Nov 2016
Contract Type
Hours: Monday to Friday / 37.5 hours

Start: September/October ? approx. 12weeks

We are looking for a number of Call Centre temporary staff for our global client based either at the Redhill or Reigate Offices. This is a fantastic opportunity to gain experience within a corporate environment ? although no previous call centre experience is necessary, as full training will be given, some customer service experience is required, along with the ability to liaise confidently and professionally with business customers. Please note - a Basic Disclosure check and credit check will need to be carried out should you be successful.

The Role

Working in a busy contact centre, within a friendly and professional team you will mainly be taking inbound calls. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

• Taking a high volume of inbound calls - responding to members queries; password resets, pensioner payroll, death notifications and data change requests.
• Handling customer complaints in a calm and empathetic manner
• Provide an efficient, professional service
• Communicate with members via email
• Make outbound calls when required
• Provide support to the administration team
• Forward on escalated calls in the correct manner

The Candidate

Successful candidates will need a very confident and professional telephone manner and be able to navigate the internal systems quickly and efficiently to find answers. Candidates must also be very process driven, have strong attention to detail and have the ability to respond to a high volume of incoming calls on a daily basis.
The ideal candidate will have gained previous Contact Centre /Call Centre/Customer Service experience, although full training will be given.

• Pass at C or above for Maths and English at GCSE or equivalent
• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Computer literate.
• Excellent customer service skills essential.
• Strong team player

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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