Administration Advisor x 3 (6-month contract)

Redhill, Surrey
£15500/annum Pro Rata
18 Oct 2016
17 Nov 2016
Contract Type
Skills: administration, customer service, communication skills, 5 GCSE Math and English included, complaint handling, customer queries

Are you looking to work for a well-established financial services organisation based within the Redhill area?
Do you possess the drive and determination to succeed?

If so we want to hear from you. Our client is a leading financial services organisation who pride themselves on their professional customer service. Over the years our client has been recognised as the world's greenest bank, an award that acknowledges both its commitment to being a good corporate citizen and its sound environmental policies.

The Role

As an Administration Advisor you will be responsible for all administrative work to be delivered by the Customer Services Department. This is a varied and interesting role reporting to the Technical Team Leader.

Duties and Responsibilities:

• Respond to all written queries by telephone and in writing.
• Follow company policy adhering to service levels and current legislation at all times.
• Liaise with other areas of the business, customers and dealers to ensure customer queries are satisfactorily resolved.
• Delivery of post to other areas of the business, customers and dealers to ensure customer queries are satisfactorily resolved.
• Outgoing/Incoming fax communication
• Understand issues from the customer's perspective, by asking pertinent questions to drive further understanding.
• Keep customer informed by proactively calling to explain the resolution and timescales.
• Call Centre overflow cover

The Candidate

The successful candidate will have ideally have experience of using Rumba process and procedure, however this is not essential. You will however have previous administrative experience.

• A sound knowledge in queue and post procedures advantageous
• Happy to work shifts
• Own initiative to resolve customer queries
• Ability to work under pressure and to tight deadlines
• Excellent attention to detail
• Strong written communication skills
• Strong telephone and call handling skills
• Good interpersonal skills
• Pro-active and dynamic self-starter
• Strong Microsoft Office skills ? especially use of Excel, Word and PowerPoint.

In addition to the above it is expected that any candidate is able to display excellent written and verbal communication skills, can exhibit the ability to make sound decisions when working under pressure, can work on their own initiative and have excellent interpersonal skills.

There is a 4-week shift rota which equates to an average of 35 hours a week as follows:

Week 1 (27.5 hours)
• 8am ? 2:00pm Monday to Friday with a half hour break

Week 2 (32.5 hours)
• 1:15pm ? 6.45pm Monday to Friday with no break
• 9am ? 2pm Saturday with no break

Week 3 (40 hours)
• 8.30am ? 5.30pm Monday to Friday with one-hour lunch break

Week 4 (40 hours)
• 9.30am ? 6.30pm Monday to Friday with a one-hour lunch break

***For your information:

*Interested? Please send you CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Keywords; administration, customer service, communication skills, 5 GCSE math and English included, complaint handling, customer queries, post, call centre, communication.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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