Alarms Monitoring Operatives

£7 - £8/hour £7.55 per hour plus shift allowance
18 Oct 2016
17 Nov 2016
Contract Type
Wise Employment have brand new openings for several Monitoring Operatives on an ongoing temporary basis with a view to becoming permanent.

The purpose of the role is to handle and process alarms for intruders, fire, CCTV, hold-up and other alarms, access control, mobile phone tracking and operation of building management systems in accordance with given procedures and carrying out the requisite actions.

A flexible approach and accuracy are key. You will be working in a busy environment which will require the ability to work under pressure and multi-task whilst being able to carry out all tasks required.

Hours of work:

You will be working a 12 hour shift on a 4 on 4 off basis.
Shifts are usually 6am-6pm & 6pm-6am
Your 4 day working week will include weekends on a rotational basis across the 4 on 4 off
Flexible with working an out of hours emergency service

Daily Responsibilities:

- Interpret alarm signals received from subscriber`s premises
- Dispatches the public safety agency or customer assigned responder after receiving an alarm
- Ensure complete and accurate information is entered in the console log e.g late to arm, power report, aborted alarms and phone line supervision
- Act as first point of call for all calls and assist customers immediately with any help
- Complete a service ticket when a system is malfunctioning
- Maintain the end of shift update log
- Daily review of all alarm incidents
- Ensure that out of hours service requests are taken care of within an agreed timescale
- Administer customer database changes

Experience & Knowledge Required:

- Experience in a fast-paced and customer focussed environment
- Demonstrates the ability to handle pressurised situations
- Accuracy and high attention to detail
- Excellent customer service and communication skills
- Proficient in Excel & Word with good keyboard skills
- Willing to work weekends and holidays

What is on offer?

- £7.55 per hour plus shift allowance
- Overtime paid at time and a half and additional for holidays
- Additional daily rates for the out of hours service
- Onsite parking
- Kitchen area
- Once permanent 25 days holiday plus bank holidays

This is an excellent opportunity for a customer service focussed individual who is looking to branch out into a specific sector and reach their full potential.

Call in today to book your registration with Alex