Call Centre Advisor (Arrears) multiple roles

Redhill, Surrey
£18500/annum Pro Rata
18 Oct 2016
17 Nov 2016
Contract Type
Skills: Good telephone manner, excellent communication skills, financial services experience preferred but not necessary, debt collection, arrears management, call centre, debt recovery.

Hours: Rolling shift pattern between the hours of 9am to 8pm Monday to Friday and 9am to 2pm Saturday. (2 Saturdays in a 4 week period).

Shifts are 9am to 3.30pm Monday to Friday Week 1 and then 12pm to 8pm Monday to Friday plus Saturday 9am to 2pm Week 2.

Are you looking to work for a well-established financial services organisation based within the Redhill area?

Do you have previous Cal Centre/Debt collection experience?

Do you possess the drive and determination to succeed?

If so we want to hear from you. Our client is a leading financial services organisation who prides themselves on their professional customer service. For the second year running our client has been recognised as the world’s greenest bank, an award that acknowledges both its commitment to being a good corporate citizen and its sound environmental policies.

The Role

An adviser’s role is key to the business in providing exceptional customer services and resolutions to our debtors whilst following company policy guidelines.

Your role will be to undertake collections activity on Unsecured/Secured products. You will be working as part of a team, dealing with a variety of outbound and inbound calls from customers who are experiencing financial difficulties. Agreeing re-payment arrangements and offering customers options and guidance on their finances.

Main objectives

• To receive incoming and make outbound calls to customers in arrears via our automated & manual dialling system.
• Negotiate affordable payment plans with customers.
• To comply with regulatory and company policies at all times.
• Handle each call in the correct manner and have the ability to relate to people from a variety of backgrounds.
• Be persuasive, persistent and self-motivated
• Use negotiation and persuasion skills to gain customer commitment
• Taking ownership of queries and complaints, avoiding the need to escalate to a manager.
• Updating system records accordingly ensuring data is accurate and factual.
• Administer and maintain customer agreements

The Candidate

The successful candidate will ideally have previous debt collection experience, good negotiation skills and previous working experience within a call centre environment. Full training will be provided

• Previous collections experience is preferred or customer services experience will be considered
• Strong negotiation skills
• Confident telephone manner
• Attention to detail
• Ability to work under pressure
• Confidence in decision making

In order to be considered for this position you must be able to pass a full CCJ and CRB check

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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