Customer Service Advisor

£16000 - £18000/annum Bonus
18 Oct 2016
17 Nov 2016
Contract Type
Reports to:
Service Delivery Manager

Head Office - Worcester

Job summary:
The main purpose of the role is to provide support to clients and users of the in house services. To handle both client and supplier inbound queries, in an effective and efficient manner, ensuring immediate action is taken where necessary. To maintain and enter new starter records onto the online timesheet system accurately and efficiently. To keep management information accurate and up to date, producing reports as and when required.

Minimum 5 GCSE/O Level equivalent, including English and Maths
* Customer service experience, minimum 2 years
* Organisational skills, time management and prioritisation
* Computer literacy - specifically Microsoft suite to include Outlook, Excel, Access
* Team player
* Professional attitude, and works on own initiative
* Ability to multi task
* Excellent communication skills with focus on customer service
* Ability to produce consistently accurate and high quality work

Principal Tasks and Activities:
* Telephone answering and outbound calling
* General administrative tasks
* Creating and maintaining office documentation
* MI report production and distribution
* Supporting fellow team members when required
* Ad hoc duties as specified by relevant Team
* Maintaining confidentiality at all times
* Creating and distributing contracts
* Maintaining and entering new starter records onto the online timesheet system in a accurate and timely manner
* Auditing booking entries
* Creating and distributing Commission Reports
* Chase timesheets and outstanding information from clients and suppliers.

In addition the postholder will be expected to :-
* Undertake training and development deemed necessary for the pursuance of the post.
* Ensure that Health & Safety is observed in the course of employment.
* Comply with the contract of employment and company policies and procedures.
* Comply with any reasonable requests which may be communicated by the company from time to time
This job description does not attempt to define, in detail, all duties and responsibilities and may be subject to periodic review and alteration by the company.

The Adecco Group UK & Ireland is an equal opportunities employer and positively encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer