Helpdesk Advisor - Language

18 Oct 2016
17 Nov 2016
Contract Type
An opportunity has arisen for an French / Spanish Speaking Helpdesk Advisor. Good levels of oral and written English is also essential.

The successful candidate should ideally be fluent in Spanish and French. Monday to Friday 42.5hrs per week. £9 per hour temporary ongoing.

Role objective

Working as part of a fast paced European Helpdesk offering excellent customer service and first level support to customers.

Key responsibilities

- Ensure customer calls and Emails are dealt with in an effective professional manner.

- Log all incoming calls, incidents and queries accurately onto a database system ensuring sufficient information is recorded.

- Provide point of contact for customer updates.

- Proactively act on data provided to enhance customer satisfaction.

- Liaise with logistics companies to arrange collections, deliveries and the resolution of problems.

- Liaise with CS staff in Europe.

- Use good reporting skills to produce statistical information on management and control of faults.

- To contribute towards achieving the KPI targets for the helpdesk team.

- Liaise with internal departments to ensure an outstanding level of customer service.

Knowledge, skills and experience:

- Ability to work well under pressure within a high volume environment.

- A positive, enthusiastic and assertive approach.

- Excellent telephone manner and customer care focus.

- Planning - the ability to make decisions in response to need.

- Quality - sets themselves high standards and be committed to their achievement.

- Initiative - take the initiative in most situations and use their manager as a facilitator for sounding and suggesting new initiatives.

- Flexible approach and enthusiastic dedicated team player.

- Good listener.

- Must be fluent in written and oral French / Spanish and English, additional European languages would be advantageous.

- Compute literate.

- Experience in a similar fast paced, target driven service centre environment.

For immediate consideration apply now