Customer Service Agent - Full Time - Glasgow

Glasgow, Glasgow City
£17929 - £18491/annum
18 Oct 2016
17 Nov 2016
Contract Type
Customer Service Agent - Full Time - Glasgow

Every colleague has an important part to play in the success of our business and we’re proud to employ a group of committed and talented people.
We are currently growing our team in Glasgow. If you have a natural flair and passion for providing outstanding customer service and are looking to become part of a diverse and dedicated team, this could be the perfect opportunity for you!

As a Customer Service Agent you will?

Speak with a wide range of customers who have fallen behind with their repayments, taking the time to ensure you really understand each customer’s personal situation, supporting them and agreeing on the best course of action
Adopt an empathetic and supportive approach
Set up affordable and sustainable repayment plans that work for the customer
Carry out regular customer reviews, handling both inbound and outbound calls
Focus on the quality of each conversation you have

What you will need?

A can-do attitude and excellent customer service skills
The willingness to go the extra mile for our customers
To be responsible and reliable
To enjoy working in a fast-paced team environment, achieving targets and meeting customer and business expectations
Previous experience within a customer facing or telephone based role
A good working knowledge and skill to be able to use a computer
If this is you, our dedicated Learning & Development team will ensure that you receive the training and development you need to be successful in the role and beyond.

What do we offer?

As an organisation we’re keen to reward and recognise our people. Our benefits package is built around our colleagues and includes: 

The opportunity to work in a modern, motivational and supportive office environment
The option to work 35, 37½ or 40 hours per week
A competitive salary paying up to £17,929.60 (based on 40 hours per week) rising to £18,491.20 after 6 months
Guaranteed fixed 6 week shift pattern, including only 1 weekend shift every 3 weeks
32 days holiday (including bank holidays) – rising to 36 days
Wellbeing benefits including Private Health Insurance, online health gateway and access to an employee assistance programme
Access to a Retail & Entertainment Discount Scheme
Opportunities to earn additional rewards including bonus up to £2,000 per annum and retail vouchers
The opportunity to gain a Modern Apprenticeship
Long term career prospects
Plus much more

How to apply

If you like what you’ve read and would like to be part of our team, please do visit our recruitment site by clicking the Apply button.
Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide