Contact Centre Advisor

Melton Mowbray
£7.20/hour overtime available
18 Oct 2016
17 Nov 2016
Contract Type
I have an exciting new opportunity to be a part of an award-winning family owned business who specialise with e-commerce fulfilment services and innovative direct mail solutions.

As a Contact Centre Advisor you'll be outgoing, loyal and reliable, liaising primarily with your colleagues, customers and team leader.

The ability to work at pace in a growing and ever changing environment is critical for this role.

You will be flexible and willing to accept change in working processes.

Innovation is encouraged and you will be given the scope and freedom to develop new ideas which help to continuously improve the operation.

You will understand the company vision, mission and values and your role in delivering them.

Primary Duties

* Prepare systems for daily customer contact
* Process emails from customers and respond in line with client SLA
* Receive in bound calls from customers and input call detail into client order system
* Review postal orders and input into system
* Take payments from customers and input these accurately
* Make outbound calls to advise or respond to customers' requests
* Deliver client SLA response times for calls and emails
* Proactively ask for tasks during idle times
* Make process improvement suggestions when issues arise
* Monitor own performance and seek ways to improve quality and efficiency
* Follow company health and safety procedures.
* Assume a positive team role & contribute to the 'family' spirit of the business.

Specific requirements for the role

* Computer literate to a very good standard with minimum word and excel
* Previous knowledge of using a CRM system
* Maths and English to grade c or above
* Previous customer service experience, both written and verbal, ideally in a call centre environment
* Articulate, clear speaking voice
* Demonstrates attention to detail especially in written skills
* Has previous experience of roles requiring excellent listening skills and developing rapport with customers
* Has experience of working under pressure, juggling conflicting priorities
* Has experience of dealing with a wide range of customer groups

Hours of work;

37.5hrs Rotating 3 week shift pattern

8-5pm weekend work required

10-6pm weekend work required

12-8pm No weekend work required


£7.20ph overtime available & salary increases based on performance

If you would like to be put forward for this role then please email your CV or call (Apply online only)


This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency