Customer Services Administrator

£20000 - £23000/annum
18 Oct 2016
17 Nov 2016
Contract Type
This Job Description is intended as a guide to the type of role the Job Holder is expected to perform. As the nature of our business can vary with changes in customer requirements and operating procedures the following tasks are the key duties of the role, but it is understood that the Job holder will undertake any function in which the candidate is adequately trained or competent. If in time, significant changes to the role are experienced, a new Job Description will be issued.

To be the main point of contact for key customer accounts, co-ordinating communication to the customer, to achieve the agreed business performance objectives for both MPS and our customers.


Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload
Establish and maintain customer specification files.
Understand and follow Standard Operating Procedures for customer communication.
Contribute to achieving individual account and departmental objectives.
Verify the application of correct customer prices to orders and dealing with price issues and price requests
Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications.
Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business.
Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date
Assist in the provision of accurate monthly performance reports as required by customers.
Assist in the monthly KPI reporting
All Data requests should be dealt with in a timely manner
Assisting stock checks and /or queries
Ensuring that there is a level of general system housekeeping, e.g. closing down jobs
Keeping on top of obsolete items / destructions
Checking Proofing, Artwork or pdf requests
Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
Support colleagues in training and continuous improvement activities.
Stock allocation maintaining a last in first out process.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer