Customer Service - Weekend Shifts

£7.20 - £7.50/hour flexible shifts
18 Oct 2016
17 Nov 2016
Contract Type
Our client is seeking dedicated, friendly, professional and self-motivated individuals with excellent communication skills to join their 24/7 call handling team. Please note that there are no sales duties involved within this post, this is pure customer service work.

Successful candidates will be trained to deal with calls in a wide range of service areas to include; repairs & maintenance (housing management), environmental services, anti-social behaviour, welfare to work as well as general office calls. The team specialise in "out of hours emergencies".

The position would suit an individual seeking day shift work weekends only! Please do not apply for this vacancy if you are seeking mid week work. Hours of work are generally between 8am/9am - 5pm/6pm.

Structured training will be provided therefore candidates who are looking for a minimum of 6 months to ongoing work would be ideal. Due to seasonal peaks the position will not be offered permanently to begin with however for the right candidate, there could be future potential for this to happen.

Experience in customer services, working with the public or in a repairs/customer service call centre is desirable however essential. What we do require from an individual is good common sense, the ability to make a decision and to be able to justify that decision with excellent communication skills.


* Deliver highly motivated, friendly and approachable customer service
* Receive calls mainly from members of the public, assessing their needs in line with their clients individual criteria
* Dispatch and co-ordinate dedicated contractors or technicians to attend customer sites as and when required
* Process customer issues as necessary, providing information as required
* Monitor performance, complaints, correspondence, telephone enquiries etc to ensure prompt action to be taken in line with specification
* Maintain and use bespoke client systems and spreadsheets to collate and retrieve information
* Undertake customer satisfaction surveys
* Assist residents as necessary, in the reporting and resolution of day to day, major work and decent home repairs
* Develop relationships with the repairs contractor(s) to aid to the smooth management of the service for residents
* Support the provision of a co-ordinated housing service
* Assist in carrying out any other duties with result in the contract meeting and exceeding the key performance indicators

Our client has a bespoke internal system and training will be provided, however general, overall computer literacy is required in order to send and respond to emails, track information on Microsoft Excel spreadsheets and enter information regarding calls whilst you are liaising with the customer.

The first 40 hours (training period) of work will be paid at £7.20 per hour and hours worked beyond the first 40 hours will be paid at £7.50 per hour. There may be flexibility in the future to negotiate this rate should the agency worker be in an ongoing booking.

Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website