Customer Service Advisor (Social Media)

18 Oct 2016
17 Nov 2016
Contract Type
Position: Temporary

Location: Annesley

Hours of work: 37.5 hours per week, working fully flexible shifts of 7.5 hours on any 5 days out of 7

We have an exciting opportunity to join our Client for a short term contract. The purpose of this role is to personally deliver an excellent level of service via social media to our clients' customers.

Engaging with the customer is crucial to the success of this role therefore applicants should be able to communicate effectively; have the ability to read and clarify a query quickly and correctly, to empathise with the customer, and project a positive, friendly, helpful and professional manner.

Key areas of responsibility:

* Ensuring that all our client and their customers are delighted by the service provided and that the customer experiences a level of service that projects a positive image of the client's business overall.
* Accurately capture details when required, providing advice regarding the services where appropriate and seeking to add value to every interaction as agreed with the client.
* Managing conversations with a positive and helpful approach, displaying a genuine desire to ensure that the issue is resolved to the customer's satisfaction and that the customer perception of the service provided is increased.
* Acting as an ambassador for the client's organisation and brand, reflecting their ethos and values in every interaction.

Skills/experience required:

* PC literate with a general knowledge of social media desirable.
* Positive attitude with ability to empathise in all situations.
* Systematic and precise approach to work.
* The ability to communicate effectively in all situations.
* Excellent grammatical skills, working to a high standard of accuracy.
* Puts the customer first and takes personal responsibility to resolve customer problems, seeking advice where appropriate.
* Experience working in a call centre environment would be ideal but not essential