German Customer Services Advisor

Tunbridge Wells, Kent
£25000 - £35000/annum Up to £35k
18 Oct 2016
17 Nov 2016
Contract Type
German Customer Services Advisor
Team, German, Customer Service, Call Centre, Advisor, Support, Administration, Helpdesk, Process Orders, Salesforce, SAP, Finance, Shipping, Oil, Gas,
Salary: Up to £35k
Location: Tunbridge Wells
Based at a commutable distance from:
Crawley, East Grinstead, Edenbridge, Crockham Hill, Sissinghurst, Goudhurst, Lamberhurst, Tonbridge, Hawkhurst, Hurst Green, Heathfield, Haywards Heath, Maresfield, Mayfield, Westerham, Swanley, Shoreham, Rochester, Maidstone, Ashford, Staplehurst, Tenterden, Robertsbridge, Battle, Hastings, Uckfield, Ringmer, Brighton, Woodmancote, Burgess Hill, Southwater, Reigate, Redhill, Lenham, Kent, East Sussex, Surrey

Ref: 8034TS1

Please visit the French Selection UK website, vacancies section, search job reference: 8034TS1
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The Company:
Our client is an international leader in its field of the Oil & Gas industry. They are currently looking for a team of Customer Service Representatives to provide excellent customer service and continually strive to make the company stand out on the market above all other competitors.

Main duties:
To support the team and company by managing customer queries, quotations, orders and shipping on a day-to-day basis and ensure excellent consultancy regarding the company policies and products.

The Role:
- Assist the sales process within customer support
- Ensure a high standard of customer service at all times to internal and external
- Build and maintain consumer and distributor relationships
- Understand the products and client requirements to provide a tailor-made service
- Work closely with the Department Manager to ensure policies are respected and
excellent customer service is provided at all times to all parties
- Provide inbound and outbound customer support and consultancy
- Evaluate Credit and propose financial packages to support sales
- Use CRM software, SAP and Salesforce on a daily basis to maintain up to date records
and implement the system with consumer feedback
- Support and handle dispatch or return transactions
- Ensure company targets are met at all levels
- Play an active part in the Marketing campaigns and possibly attend trade shows when
- Generate and follow up on sales leads in order to generate new business opportunities

Candidate's Profile:
- Fluent in English and German (written and spoken)
- Previous experience in a similar role and call centre environment – ESSENTIAL
- Previous experience working with CRM software (Salesforce com) – ESSENTIAL
- Previous experience working with SAP – ESSENTIAL
- Lean Six Sigma Green certificate – DESIRABLE
- Previous experience in a technical environment similar to Oil & Gas - DESIRABLE
- Experience in contract review or negotiation of sale terms and conditions - DESIRABLE
- Ability to work comfortably as part of a team
- Excellent communication skills (spoken and written)
- Able to organise own workload
- IT Literate

£25k to £35k dependent upon experience

French Selection UK - The leading recruitment consultancy specializing in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom