Customer Service Advisor

Halifax, West Yorkshire
£17000/annum + Excellent Benefits + Free Parking
18 Oct 2016
17 Nov 2016
Contract Type
Customer Service Advisor
£17,000 per annum
Halifax, West Yorkshire
Monday – Friday 8:30am – 5pm

This is an excellent opportunity, for someone looking to make the move into a forward thinking, progressive company. It is a permanent vacancy and the hours of work are Monday to Friday 8.30am – 5.00pm with an annual salary that ranges between £17,000. This vacancy has an immediate start.


Our client is a leading competitor in their field and they pride themselves on quality, reliability and efficiency. Due to an increase in business they now require a Customer Service Advisor to join their exciting, busy team.


You will be required to;
Taking Credit Card Payments / Issuing credit notes / Statements etc
Keeping accurate records of discussions or correspondence with customers; using the diary and in house systems
Using the diary and task system via “Legasuite” (AS400)
Investigating and solving customers' problems (these may be more complex or long-standing problems that have been passed over by credit control assistants)
Distribution of Customer Services daily mail to the relevant team members
Scanning of documents, for our Electronic filing system
Learning about our organisation's products and services and keeping up to date with any changes
Keeping ahead of developments in customer service by, going to meetings and attending courses
Cancellations from Field staff verification to the customer and cancelling off the system
Provide help and advice to customers, using the organisation's products or services and by communicating courteously with customers by telephone, email and fax
General administration, - faxing, photocopying, writing letters to customers
Producing written information for customers, often involving use of computer packages/software
Liaising with Field Staff r.e. price enquiries and customer details


For this role it is essential that you have:
Excellent communication skills at all levels
A pleasant telephone manner
Good keyboard skills and competence of Word, and Outlook are required
Previous experience in a call centre type environment is preferred
Strong organisational & time management skills
High standard of attention to detail
Use initiative and be pro-active to achieve goals
A team player with a flexible approach and willingness to learn
First-class communication and relationship building skills
Reliable and conscientious


Travail has been established since 1977 and has over 30 branches nationwide. Our Huddersfield
branch was opened in 1995 and has specialist consultants who each deal with different market
segments. To apply for this or other similar roles in Huddersfield, Halifax, Elland, Brighouse,
Dewsbury or Batley area, please contact our office on (Apply online only)