Service Now Developer

Resource Solutions - Schroders
17 Oct 2016
19 Oct 2016
Contract Type
Full Time

A ServiceNow Developer is require to joinSchroders IT Service Management team.

The role requires an individual who possesses strong experience of global Service Management processes (and ServiceNow) and is highly skilled in the technical operation and delivery of ServiceNow along with a range of other IT infrastructure support and monitoring tooling.

Working as an integral part of the Global IT Service Management team, the role requires the individual to own, maintain and evolve the newly implemented tooling used to support the IT service provision. The individual would be expected to ensure the tooling remains effective and is continually evolving in-line with the requirements of both the Global Technology department and the business user's needs. The role would required the individual to own and prioritise the development backlog, deliver technical and process changes based upon requirements and ultimately ensure tooling remains fit for purpose in an agile environment.

This role requires the individual to possess strong experience of delivering and managing enterprise tooling delivery within a similar sized organisation, with deep technical knowledge of the ServiceNow tool along with experience of monitoring platforms. The individual would be expected to be a self starter and bring with them a wealth of experience operating globalised support tooling.

Consistency and data accuracy are paramount in order to ensure the tooling remains valuable therefore the individual would be expected to design, promote and enforce globally consistent standards and processes meeting the needs of both the localised and global support teams. Data validity, audit and compliance adherence will feature heavily within the role ensuring that tooling and processes are robust, scalable and produce the information required by our internal and external stakeholders. Most importantly the tooling will form the foundation of all IT support globally teams therefore the individual must ensure the product is optimised and seen as an enabler.

In all functions, the candidate will be required to work in a collaborative manner with IT suppliers and partners locally and globally whilst maintaining open lines of communication with both the business users and global IT teams. In addition, the candidate must be able to drive change across internal teams in a Matrix managed environment.