System Support Co-ordinator (Telematics)

Exectec Solutions
Competitive! DOE
17 Oct 2016
19 Oct 2016
Contract Type
Full Time

System Support Co-ordinator (Telematics)

Reporting to the Head of Service Delivery you will be responsible for the co-ordination of the Telematics systems and Proactive services to business users across the group both UK based and Overseas. You will assist in the diagnosis and resolution of issues with devices operating on our clients telematics platform, liaising with first line and delivery staff in order to rectify issues in a timely manner.

With previous experience in a Technical Support role and either; 1+ year Telematics technical support or 3+ years in mobile device technical support or 1+ year in 2nd line support your day to day duties will include but not be limited to;

  • Providing application configuration and maintenance on business facing
  • Telematics systems, by becoming an expert on the use of all aspects of these systems
  • Delivering support to existing business users and investigating and resolving
  • IVMS and MVR errors, data discrepancies and queries.
  • Working with the Systems Support Administrator in identifying and proposing system changes, better uses, enhancements and liaising with other offices
  • Receive and help log requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determines appropriate actions to take.
  • Prioritises requests in accordance with agreed criteria and with reference to the Systems Support Administrator.
  • Monitor progress of requests for support and ensure users and other interested parties are kept informed.
  • Note problems and identify performance trends. Where approved, take corrective action to improve performance and to avoid problems arising.
  • Provide correct responses to requests for support by means of for example:
  • Making modifications to system configuration, developing site-specific enhancements and re configuring systems.
  • Monitor IVMS and MVR systems by regular scrutiny of reports from the systems.
  • Assists in tests for new or changed Telematics systems.

If you meet the above criteria, are looking for a fresh challenge with a local employer of choice, please apply now!