Customer Service Assistant

Location
England, Worcestershire, Bromsgrove
Salary
£14500 - £16500 per annum
Posted
18 Oct 2016
Closes
01 Nov 2016
Ref
00060259
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a small friendly team as a Customer Service Assistant working for an established IT company based in Bromsgrove, Worcestershire. The Company provide a comprehensive range of workforce management solutions for the manned guarding and facilities management sectors. This is a customer service role, providing telephone support, training and documentation for the software we develop.

You will join the Customer Support Team and assist the Account Managers.

Duties to include: -
- Managing customer support calls
- Delivering customer training
- Assisting with the design and development of training courses and course-ware
- Assisting with the maintenance of product documentation
- Contributing to the development and maintenance of the corporate website and social media campaigns
- Maintaining and updating internal customer and prospect databases
- Assisting with marketing campaign preparation

The successful candidate will:
- Have excellent written and verbal communication skills
- Be reliable and punctual
- Be IT literate and have an interest in the latest technologies and trends
- Be well educated and have relevant experience, although full training will be provided to the right person

Salary dependent on skills and experience.