Independent Complaints Panel Member

Portman Group
18 Oct 2016
01 Nov 2016
Contract Type
Full Time

Independent Complaints Panel Member

The Portman Group is the social responsibility organisation for drinks producers. As the alcohol industry watchdog, we regulate the promotion and packaging of alcohol through respected Codes of Practice.

Complaints under these Codes are determined by an Independent Complaints Panel. The membership of this Panel is diverse and independent from the Portman Group, representing a wide range of backgrounds and experience.

We are seeking a new Panel member to replace the industry member whose term of appointment is ending shortly.

In order to keep a balance of expertise and experience, we require someone with industry experience; an applicant who is or was directly employed by an alcoholic drinks producer.

Panel members are required to have sound judgement; good communication and listening skills; a reasonable awareness of alcohol issues; a balanced view of alcohol's role in society; and to be genuinely independent and objective in their thought and approach.

The Panel meets a maximum of eight times a year in Central London. Members receive an annual honorarium of ??3k and are reimbursed for reasonable expenses.


Analytical skills and judgement

Candidates should be able to demonstrate experience in analysing arguments and exercising sound judgement.

Communication and listening skills

Candidates should be able to put a case persuasively in a small meeting, while taking on board the perspective of others.

Awareness of alcohol issues

Candidates should be able to demonstrate reasonable awareness and understanding of current issues of concern about alcohol.

Balanced viewpoint

Candidates should have a balanced view of alcohol's role in society and should not have any strong leaning or vested interest that might be perceived to prejudice their decision-making.

Independent thinking

Candidates should be genuinely independent and objective in their thought and approach.

How to apply

Candidates should enclose a CV along with a covering letter explaining clearly how they meet the requirements of this role (above) and send this by e-mail to or by post to:

Kay Perry

Programme and Regulatory Affairs Director

The Portman Group

20 Conduit Street



Applications should be marked 'ICP recruitment' and must be received by

10am Monday 14 November 2016

Interviews with shortlisted candidates are scheduled for Thursday 15 December