IT Service Desk Engineer

Recruiter
BTL IT Solutions Ltd.
Location
Portsmouth
Salary
Available on Request
Posted
18 Oct 2016
Closes
25 Oct 2016
Sector
IT
Contract Type
Contract/Interim
Hours
Full Time

Portsmouth based 1st and 2nd line Service Desk Engineer at our blue chip FTSE 100 Aerospace customer:

  • 2000 users across 3 sites. Answering calls and triaging at a first line level.
  • Providing second line support for:
  • Windows 7
  • Office
  • Hardware maintenance through a 3rd party (warranty)
  • Mimecast Email Archiving System
  • Active Directory administration
  • Change Control of the desktop environment
  • Managment and resolution of calls using the customer's service management package
  • Provide 1st line support to Manufacturing IT in an Aerospace environment.
  • Deploying software via SCCM Remote support through RDP, SCCM Remote control, Webex and Dameware.
  • 2nd line VOIP support
  • Deployment of desktops and laptops to new and existing users Patching and 1st line network support

This is a contract role at 1-2 years, with a view to extending.

This job will involve occasional travel to the Bristol area.

Job Type: Contract

Required experience:

  • IT Service Desk: 1 year

Required licence or certification:

  • Drivers or motorbike License

Required education:

  • Diploma/Certificate