Application Support Team Leader

£30000 per annum
18 Oct 2016
17 Nov 2016
Contract Type
Application support team leader required in Coventry paying £30,000.

Your new company a global force in their field I looking to add an Application support team leader to the team. You will be tasked to provide an effective and professional service to customers 24 x 7 x 365 days of the year managing applications throughout their lifecycle. Being responsible for a team of Application support analysts, motivating and developing them. Responding to and resolving incidents effectively and quickly while assisting users to make more effective use of applications, products and services and adhering to ITIL lifecycle incident and problem management processes.

  • To restore service to normal working conditions as quickly as possible.
  • Support documentation - recording all incidents and queries.
  • Responding within agreed SLA's to all queries and incidents.
  • Confirm transfer of ownership of queries and incidents when escalated to other members of the team.
  • Review customer call statistics regularly.
  • Produce data extracts and reporting.
  • Experienced in delegating and allocation task with a team.
  • Work with project teams to ensure that any new products are documented and ready for go-live.
  • Producing monthly reports covering support statistic, activities and trends.
Ideal candidate
  • Using own initiative to solve problems & assisting other team members in the implementation of such resolutions for similar issues.
  • An ability to take responsibility for personal workloads & training, as well as excellent communication skills.
  • Experience with any of the following technologies and the support of applications utilising them, would be advantage: Oracle, UNIX/Linux, SQL Server, Sybase, MySQL, Scripting languages (e.g. WinXP shell script, Java Script, Pearl, UNIX shell script) or LANDesk.
  • Analytical approach to diagnosing and solving problems, good attention to detail and quality of output.
  • Self-motivated with a flexible approach and a sense of teamwork.
  • A general understanding of programming concepts.

What you need to do now
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