Client Support Manager

Time Recruitment Solutions
£20000 - £30000 per annum + Company Benefits
27 Sep 2016
20 Oct 2016
Contract Type
Client Support Manager Manchester City Centre Salary: negotiable The Company: Our client is passionate about the law and in providing our clients with the very best legal advice and guidance. They believe in putting their clients first. Their client care is second to none and this, underpinned by our promise to exceed client expectations, has helped the firm to grow to become one of the UK's most successful and respected law firms. The Role: To provide support and assistance to the Client Partnership team with key client relationship management. This covers overseeing regular reporting, MI production and liaising with clients directly as appropriate. You will representing our client professionally, positively to manage client expectations. Working closely with internal conduct risk and key operational stakeholders to ensure performance requirements and delivery exceed expectations regardless of business interaction level or touch point within the company operation. Main Duties: ' To provide support as required to the Client Partnership internal team. Act as a point of contact for the company's allocated client supplier management teams, also acting as a reference point for key operational contacts. ' Participation as required in key client relationship meetings to support the Client Partnership team. ' Liaising as appropriate with members of the Conduct Risk team to ensure we exceed client expectations around regulatory requirements and customer treatment strategies. ' Support the Client Partnership team and Operational teams to ensure that service delivery and results obtained are performance leading. Contribute to challenge the business to constantly evolve and improve what we do for our clients. ' To support key tender processes liaising closely with the management team or other departments within the organisation. ' Maintain and contribute to internal and external reporting on a monthly basis to the board around client performance KPI's and SLA adherence. ' Assist in improving client relationships by ensuring client requests and reporting is delivered in a timely manner meeting deadlines and client requirements. ' Oversee production and delivery (using automated solutions where possible) of relevant client MI and invoice processes. Ensure invoice content is packaged correctly and accurate. ' Assist with an active responsibility for nominated overdue client invoices to progress to a satisfactory conclusion. ' To carry out other tasks related to the job/or as requested by the Client Partnership Director. Skills and Experience: ' Graduate calibre candidates are desirable for this role ' Previous experience in a management role within a law firm or financial services is desirable. ' Background within a client facing role would be beneficial. ' Able to work under pressure to tight deadlines ' Strong inter-personal skills to ensure dependencies on others are delivered on time ' Ability to resource plan and manage projects to completion ' Articulate and able to transfer this effectively into all aspects of client relationships and mediums of communications ' Good oral communication and presentation skills ' Able to operate and liaise with all levels of the team The Benefits: In addition to your competitive basic salary we have an exciting benefits package including a contributory pension scheme, critical illness cover, health cash plan, death in service, discounted legal services, 25 days hols (this increases with length of service), discounted online shopping, season ticket loans, childcare vouchers. If you require further assistance or help with regards to the vacancy please contact Michael Jackson, Senior Recruitment Consultant at Time Recruitment Solutions Ltd on 0161 238 9774 or apply through the vacancy for consideration. Time Recruitment Solutions Ltd are a company who specialise in Insurance, Legal, Industrial, Construction and Health Care sectors and the leading companies within these fields trust us with their recruitment requirements. Therefore you can apply with total confidence and peace of mind. We are also a regulated Recruitment Company and our consultants will contact you to discuss the role, seek your approval before submitting your details forward to our clients. This job was originally posted as