Housekeeping Supervisor

Unite Students
Dependent upon experience
28 Sep 2016
20 Oct 2016
Contract Type
A Housekeeping Supervisor is required to join our team in Portsmouth. This is a full time, permanent role working 5 days out of 7 (some weekend work may be required). The standard working hours are 8:30am - 5pm, however some flexibility is required during peak season. A driving license is required for this role. WHAT THE HOUSEKEEPING SUPERVISOR JOB INVOLVES: The Housekeeping Supervisor role is a varied one where no one day is the same. You'll be working within a friendly and supportive team and play a vital role in ensuring that students living in our properties have a great experience. Covering a number of our properties, you will be: -Leading a team in providing a housekeeping and cleaning service -Ensuring a high level of cleanliness and order is maintained throughout the communal areas -Overseeing and conducting cleaning of communal kitchen twice per month -Providing clear staff rotas, ensuring quality standards and quality checks, team accountability and high productivity -Logging maintenance issues when required, managing effective stock control processes and ensuring optimum stock levels are maintained You'll be building up relationships with our student customers from day one, providing them with excellent service. There are also a variety of important team leadership and supervisory duties, such as: -Monitoring progress and quality of work -Conducting 1 to 1 meetings -Managing performance -Identifying and managing personal development needs -Planning and managing resource levels (including rota management, holiday and recruitment) So, if you're looking for a career with great development potential, where you can be customer focused, results driven, work on your initiative and have fun doing it, you've come to the right place. WHAT WE LOOK FOR IN YOU: A genuine passion for customer service is the most important quality for us. Although you may not have worked in the accommodation, hospitality or retail sectors before, what is really important to us is that you: -Have had experience in a customer facing role -Have experience of providing housekeeping and cleaning services at a supervisory level -Are able to work flexible hours (including weekends as required), and to take part in a rota -Have a track record of motivating others in the delivery of excellent customer service -Have commercial awareness, including previous experience of working with budgets -Thrive on understanding, empathising and delivering against customer needs -Possess excellent communication skills and can build relationships effectively with people -Are computer literate and able to use Microsoft Office -Are able to work at pace, whilst maintaining a high level of accuracy -Have excellent time management and prioritisation skills -Are self-motivated and able to work on your initiative ABOUT UNITE STUDENTS Unite Students revolutionised student housing in 1991, opening the first private and large-scale accommodation, created specifically for students. From pioneering to leading a thriving sector in the UK, Unite is now a FTSE250 company. We offer safe, high quality and bills-inclusive homes for more than 50,000 students in 140 properties, across 28 university cities, working with 60 Universities. Our 1,250 employees are committed to listening to our students and growing our business to anticipate and nurture their needs. Investors in People (IiP) recently awarded us 'Gold Status' an accolade which recognises that Unite Students offers a great place to work with a clear commitment to developing employees. We are also accredited as a Living Wage employer by The Living Wage Foundation. Through our charity, The Unite Foundation, we have awarded free student accommodation and generous scholarships to 116 young people. Unite Students is an equal opportunities employer and we welcome people of all ages, ethnicities, religions or sexual orientations. We're only interested in your talent, your potential and your personality and in offering you an environment where all three can develop and grow - regardless of your background. Your application will be dealt with in the strictest of confidence. This job was originally posted as