Service Delivery Team Manager

Alpha LSG Ltd
£28k per year
28 Sep 2016
25 Oct 2016
Contract Type
There is an opportunity to join the Service Delivery team at Birmingham in a newly created Team Manager role. Reporting into the Birmingham Service Delivery Manager you will be the key liaison for the team ensuring the success and smooth running of the operation. What the role is: The successful Team Manager will be responsible for effectively managing all elements of the Service Delivery process to ensure that standards are preserved. This role is integral to achieving the required levels of performance against set KPI’s using effective people and task management. What you’ll be doing will include: Utilise the team effectively to ensure that all activities are planned and organised to meet scheduled targets Ensure effective resource management, roster patterns and headcounts in line with activity to achieve on time delivery Maintain and monitor working practices, systems and processes to meet schedules Ensure all costs are contained within agreed financial guidelines Organise staff and equipment within specified cost targets in order to meet forecast Use the Bond Management Information tool to review and initiate action plans as required, communicating issues and solutions where necessary Provide information to assist in the effective review of Bond and Team Performance Monitor performance against compliance and introduce corrective action plans, reviewing as required Ensure full due diligence in line with company and legislative requirements understanding the importance of documentation which adheres to compliance standards and processes Build customer relationships which help meet business needs whilst providing expert knowledge to customers on operating processes Ensure the Service Delivery operation complies with all legislation, company and customer requirements Investigate analyse and implementing corrective actions to resolve problems across all areas of the operation What you’ll have: People management skills e.g. dealing with performance issues, grievances, holidays, and absence management in addition to team training and development and motivation Ability to plan, organise and delegate Be methodical and logical in your approach to work Computer literate Communication Skills – must be able to communicate at all levels An understanding of Food Safety and Health and Safety regulations A flexible, positive approach and a drive for continuous improvement Knowledge of operational Service Delivery processes – LGV C (Class 2 preferred) Knowledge of CAA processes and standards of compliance This job was originally posted as