Technical Customer Service Advisor

Recruiter
Teleperformance
Location
Telford
Salary
Up to £14,040 per annum
Posted
28 Sep 2016
Closes
20 Oct 2016
Sector
IT
Technical Customer Service Advisor Location: Telford Salary: Up to £14,040 per annum pro rata Employment type: Permanent Hours per week: 20-37.5 hours Shifts- Monday to Friday 9am – 5:30pm with potential to cover weekends for the right candidates. Training - 3 Full Weeks - Monday - Friday-09:00-17:30 (Part time candidates would need to complete 3 weeks at full time hours). Start Date - - 17th October 2016 The role We are looking for keen, enthusiastic and focused Technical Customer Service Advisors. You must have a passion for excellent Customer Service and the drive to succeed as well as the ability to practically apply technical skill to the role for which full training will be provided. You’ll bring with you strong customer service experience gained either face to face or over the phone. You’ll also be confident, engaging, have a clear and concise phone voice and the ability to build strong relationships with customers. Objectives of the role Delivering excellent customer service of a technical nature on every customer contact Ability to build rapport with customers, proactively developing customer relationships to increase loyalty for our leading brand Provide an excellent tailored service for every customer Resolving all customer enquiries first time Required abilities and attributes Excellent communication skills Excellent customer service skills Attention to detail Strong IT skills Strong time management and organisational skills Ability and willingness to learn new skills and technologies Analytical skills Good problem solving skills Helpful and friendly attitude and behaviour towards customers and colleagues Technical support experience may be beneficial but is not essential We offer a fun working environment where you will be fully supported in your role. A variety of development opportunities are available including training and development as well as a fantastic career path. As a Teleperformance employee you will be entitled to many other great benefits. These include: 28 days holiday per annum including Bank Holidays BUPA Cash plan Stakeholder pension scheme Childcare vouchers Full ongoing training Who are we? Teleperformance is the Worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population. You can follow us on: Facebook https://www. facebook. com/teleperformanceukcareers Twitter https://twitter. com/ TPcareersUK AGENCIES NEED NOT APPLY This job was originally posted as www.totaljobs.com/job/66742121

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