IT Customer Service Advisor

First Military Recruitment
Princes Risborough
£14k - 15k per year
28 Sep 2016
20 Oct 2016
Contract Type
MB53– IT Customer Service Advisor Location: High Wycombe Salary: £15,000 Overview: First Military Recruitment are currently recruiting for an IT Customer Service Advisor on behalf of our client based in High Wycombe. This is an excellent and exciting opportunity to join an established IT company who are growing from strength to strength. Working within the Support Team, an IT Customer Service Advisor should respond to customer support requests, and try to resolve customer problems within a limited timeframe, before a call should be escalated to a more senior resource. Duties and Responsibilities: • Provide first line technical support via phone and email. • In line with Service Management Principles, provide a high level of customer service for all support queries. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • To take ownership of user problems and be proactive when dealing with user issues. • To log and updates all calls on the call logging system. • Respond to enquiries from clients and help them resolve, hardware or software problems. • Respond efficiently to enquiries and effectively resolve any hardware or software problems and maintain a log of software and hardware problems detected. • Escalate more complex calls to an appropriate IT Support member. • Liaise with external technical support partners for any problems which cannot be resolved in house. • Support customers by providing necessary one to one training and guidance via remote control software. • Be proactive when dealing with user issues and take ownership of user problems Log all calls on call logging system. Skills and Qualifications: • Good communication skills, spoken and written. • Technical Knowledge of computers, client operating systems, and client applications. • Team player. • Logical thinker. • Customer service focus. • Self-motivated. • Good time management skills. Location: High Wycombe Salary: £15,000 This job was originally posted as