Service Manager

Recruiter
Spring Tech
Location
London (West)
Salary
£34844.00 - £42325.00 per annum + +perm benefits
Posted
27 Sep 2016
Closes
27 Oct 2016
Sector
IT
Contract Type
Permanent
IT SERVICE MANAGER LONDON £34,000-43000 Service | IT Support | IT Service | Development | Customer | Stakeholder PROFILE A leading educational institute is currently recruiting for a IT Service Manager who will be responsible for the day-to-day delivery of the IT Support Service. The successful candidate will be monitoring and reporting on service requirements with the customer-base and staff within IT Services. The post holder will provide professional leadership and operational management to the team, taking responsibility for the management and development of the team, implementing service standards and developing common systems and processes based on industry best practice They will be responsible for ensuring that Service level agreements are being met and that prioritisation of incidents and problems are managed efficiently. KNOWLEDGE AND EXPERIENCE Previous experience within an IT Support Manager / Service Desk Manager role Extensive Customer Service experience Previous experience with process / workflow for integration of Service Requests Significant experience of providing first and second line support to a diverse range of users across a large portfolio of applications/services Experience of IT service management in a support capacity, including incident and problem management Excellent knowledge of Windows desktop operating systems and commonly used applications (including for example, Microsoft Office, Internet browsers, antivirus software, PDF workflow) Knowledge of PC deployment and management tools in an enterprise environment (e.g. domain user account management, Active Directory, GPOs, networked printing, software packaging, disk imaging) They will be responsible for ensuring that Service level agreements are being met and that prioritisation of incidents and problems are managed efficiently. Experience of working to defined service levels, targets and key performance indicators Experience of working under pressure to resolve major IT incidents and problems (i.e. affecting a large number of users, or across multiple sites) Experience of working with vendors, partners and other fulfilment functions to provide support services Experience of IT hardware and software asset management SPECIFIC SKILLS Excellent interpersonal and oral communications skills Have a questioning style and understanding manner Able to remain calm and productive under pressure Ability to influence and negotiate Previous line management responsibility Experience of having matrix-managed cross-functional teams Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds. This job was originally posted as www.totaljobs.com/job/66729603