Field Service Technician - South East Bromley/Sevenoaks

Tribepost Ltd
London (South)
£16k-20k, DOE + Car & Benefits
28 Sep 2016
20 Oct 2016
Contract Type
Field Service Technician Location: Field Based - South East Bromley/Sevenoaks Salary: £16k-20k Dependent on experience Car, Phone, Laptop, Benefits package, certified training, overtime, TOIL Contract: Full time, Permanent The Role: The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based install's. There will also be an On Call requirement of not more than 1 week in 5. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided. The Company: Our client is a leading provider of channel network & server support solutions. We assist over 700 channel partners and support to over 30,000 active support contracts. Our client manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Security, Servers, Desktops, Voice & Unified Communications, Datacentre and Wireless. Responsibilities: Implementation Pre-staging of router and switch installations according to documentation Installation and support of varied desktop and server estate Installation of network equipment at varied customer locations UK wide Project based site survey and documentation Post-Sales support Assist with customer add, move and change requirements On-site support of customer faults Site visits to assess and swap non-functional equipment Role Requirements Knowledge of the following would be advantageous: Cisco, Draytek, Zyxel, Netgear routers Cisco, 3Com and HP switches 1st/ 2nd line PC hardware and Microsoft desktop and server support Desired Certifications Cisco CCENT or CCNA Microsoft MCP/MCSA CompTIA A Network Fundamental to this role: Extremely well organised with good communication skills and excellent spoken/ written English. Experience providing network and PC/ Server field engineering services to high profile customers A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations. Applies knowledge and skills through handling problems beyond own area of expertise. Keywords: Field Engineer, Implementation engineer, Cisco, CCENT, CCNA Voice, Network installation, Network Maintenance, Windows server, Backup exec, Arcserve, VMware, VSphere, Cisco Voice Solutions, IT Engineering, Field Engineering, Dell, IBM, Server support, HP, Draytek, Zyxel, Netgear, Routers, Desktop support, Server support, Microsoft MCP, CompTIA A, Network This job was originally posted as