IT Problem & Performance Management Assistant

Synectics Solutions Limited
Competitive Package + Excellent Benefits
28 Sep 2016
28 Oct 2016
Contract Type
Synectics Solutions are a leading force in the provision of innovative data driven business solutions. For more than 20 years we have specialised in building complex data management and software products for well-known companies around the world. The Role: We are keen for an IT assistant to join us within our IT Problem Management team. You will gain an insight and apply knowledge within a live environment in an IT focused company, developing your skills in an internally focused IT team. You will gain experience delivering root cause analysis to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimise the impact of incidents that cannot be prevented. Responsibilities will include: · Handling and logging incoming notifications and reports via telephone and email, and the assessment and prioritisation thereof. · Dealing with incoming emails and phone calls on behalf of the team. · Following internal documented processes and procedures to ensure all problems are investigated to agreed standards · Diagnosis of faults and determining whether new reported incidents are related to known errors or existing problem records. · Based on the results of investigative work, corrective actions will need to be supplied in a clear and concise manner, with strong empirical justification. · Production of statistics and reports to demonstrate the performance of the Problem Management process. A successful applicant will have: · A genuine interest and enthusiasm for IT support and management of IT systems. · Excellent written, verbal, report writing and presentation skills. You should ideally have some experience in the following; (the following are not essential, although a basic knowledge would be beneficial – these would be some of the skills you would develop within the role) · Experience of windows operating systems. · Basic knowledge of hardware. · Basic knowledge of networking technologies. This job was originally posted as