Hire Controller

Ainscough Crane Hire Ltd
Excellent Salary and overall package
28 Sep 2016
20 Oct 2016
Contract Type
Location: Hayes, West London Job Role: · To support the Depot Manager in the day to day running of the depot · Maximising revenue and profit against agreed targets through the effective rental of cranes and ancillaries · Manage resources and fleet within the depot to ensure they are utilised in an effective manner Key Responsibilities: · Understand the customer requirements and provides the best solution · Has an in-depth knowledge of our products · Covert hire enquiries into orders to ensure achievement of revenue targets · Maximise all sales opportunities · Captures customer information · Manage and build relationships internally and with our suppliers · Manage resources (e.g. allocate work to employees)and fleet within the depot to ensure they are utilised in an effective manner · Contribute to the overall business targets and comply with company standards · Deals with customer enquiries efficiently · Controls all costs · Ensures that all administration tasks and processes are accurate and kept up to date · Ensure compliance with legislative requirements and internal quality health safety and environmental policies and standards · Works flexibly covers out of hours calls Key Performance Indicators: · Customer care calls · Revenue generation · Invoice accuracy · Negotiating with suppliers Person specification Essential/Minimum Education · Equivalent of min grade C Maths and English GCSE Knowledge & Experience · Rental experience desirable · Excellent telephone manner · Proficiency with Microsoft office (word, excel, power point) · Knowledge of CRM tools such as Salesforce Abilities (Skills & aptitude) · Customer Service & Telephone skills · Negotiation & Commercial Focus · Excellent communication skills · Organisation & Time Management · Managing Conflict · Influencing Skills · Problem solving Behaviours · Self motivated · Results focused · Determined in overcoming obstacles · Resilient · Role models our leadership behaviours This job was originally posted as www.totaljobs.com/job/66739693