Reception Manager/Front Office Manager

Cordant People
£18000 per annum
29 Sep 2016
20 Oct 2016
Contract Type
Assist in the maximisation of sales and profitability of the hotel bedrooms. Ensure that all guests are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction on check in and throughout their stay. Report for duty in good time, clean and tidy. Fully converse with the reception operation and to efficiently manage the operation of all shifts. Ensure that the switchboard is attended to promptly and efficiently, ensuring that all calls are monitored, recorded correctly and messages passed on as quickly as possible to guests and management. To give full co-operation to any customer or colleague requiring assistance in a prompt, caring and helpful manner. To perform all tasks to a consistent standard as detailed within the department and to operate within brand and hotel key standards. To receive and process verbal and written inquiries for rooms. To ensure all rooms are vacated at the correct time and notify housekeeping if vacating time is to be later. To check cash floats at the beginning and the end of each shift and inform the Duty Manager of any discrepancies. To ensure proper procedures are adhered to when handling credit cards, banker's cards or cheques (i.e. carry out the correct checks). To maintain adequate level of change in float at all times (order change with the Duty Manager). Co-operate with other departments to ensure the efficient and smooth operation of all departments. To ensure all relevant departments are aware of any special requests made by guests. To carry out any reasonable request as and when requested by senior management. To report any suspicious incidents, accidents or near accidents caused by hazards to the Duty Manager. To maintain a good liaison and communications with all members of the reception team, management and your fellow colleagues. To carry on the night porter jobs of ensuring all guests receive their wake up calls and that any unanswered calls are followed up. To be aware of the need to control operating costs and conserve energy where possible. To take responsibility for all departmental induction training and on the job training of new members of staff and also newly promoted staff. Provide quality training and coaching in a systematic and professional way to ensure consistent delivery of product and service standards. Create an environment promoting staff morale and encourages employees to have a pride in the area and their skills ensuring maximum efficiency. Address development needs identified from appraisal and to maximise use of the areas of strength. Positively promote sales awareness within the department and maximise sales opportunities. Control all operating costs within the standards set under the direction of the General Manager. To ensure safety of the working environment in the department is maintained. To apply, or request further information, please forward your CV or call the office on 01452 330340. This vacancy is being advertised on behalf of Cordant People who are operating as an employment Agency. Cordant People are an equal opportunities employer. Please note, if you do not hear back within 7 days, your application has been unsuccessful at this time. This job was originally posted as

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